Ekkie labels ticket that already has categories

Hello,

Thank you for reaching out.

The behaviour you are experiencing is likely caused by the overwrite configuration being enabled for these fields. When active, ekkie will automatically overwrite field values following ticket creation. If this is not the intended behaviour for your organisation, please reach out to one of your administrators to adjust the configuration accordingly.

Additionally, we kindly ask that future support requests be submitted through our dedicated support pipeline rather than the feedback page. You can access this directly within the platform via Support > Messages.

Best regards