Changelog

This release is mostly about memory and context. Ekkie now builds up its own knowledge of every company you manage, reads the history already on a ticket before it acts, and gains two new things it can look at for you.

🧠 Ekkie remembers what it learns

Ekkie now builds its own knowledge of each company as it works. Whenever it discovers something worth keeping, a naming convention, an environment quirk, the way your team likes a particular task handled, it writes it down and carries it into every future ticket for that company. No more re-explaining the same thing on every ticket.

✋ You approve every learning before it’s saved

Ekkie asks before it remembers anything. An approval card shows exactly what it’s about to write down, so you can edit the wording or reject it outright. Saving learnings is a normal tool too, so you can enable or disable it per team member and per company from EkkieChat Settings, exactly like every other tool.

📌 Learned Notes, pinned in the SOPs tab

Everything Ekkie has taught itself sits pinned and badged at the top of that company’s SOPs tab. Read it, correct it, or delete anything you’d rather it forgot, it’s your company’s knowledge and it stays yours to edit.

📝 Ekkie always has access to the ticket’s notes

Before Ekkie works a ticket, it now reads the notes already on it: what the engineer tried, what the customer replied, where the last shift left off. It picks up from there instead of suggesting steps that were already tried and ruled out.

📬 A full mailbox picture in one step

Ekkie can now pull a complete view of any mailbox, all of its settings plus everyone who has access to it: Full Access, Send As, and Send on Behalf, together in a single answer. Handy for delegation questions and access reviews.

☁️ Azure resources

Ekkie can now work with Azure directly, inspecting your subscriptions and the resources inside them. Any change still goes through approval, so nothing is modified without you saying yes.

As always, we’d love to hear what you think your feedback shapes what we build next.

You can now decide, per team member, exactly which tools can Ekkie use on their behalf and per Company which tools are available for Ekkie to execute.

New EkkieChat Settings — enterprise-app & tool access management

The EkkieChat settings page is one place to grant access across all your managed companies at once. A mode switch at the top gives three views, each with the same layout — pick who you are changing on the left, choose what to grant on the right, and Apply it to everything selected in one action:

• Permissions — grant the Microsoft permissions Ekkie's Enterprise Application needs, across all selected companies companies. Select the companies you want to overview, press ‘Load Permissions‘, it will pull all the permissions from all the Enterprise Applications of those companies, now either click on certain permissions form the list to add them to the ‘To Grant on Apply‘ list, all permissions from that list will be added to all the Enterprise Applications of those companies, or click on ‘Grant Permission‘ button to add a completly new permission to all Enterprise Applications, finally click Apply to N companies and, if you have the clearance they will be granted.

  

• Company Tools — choose which tools are enabled for each company, and which require approval. Click on a Tool so see what is the minimal permissions set required for that tool to be usable by Ekkie, if not granted grant them in the ‘Permissions’ section.

  

• User Tools — choose which tools are enabled for each support engineer, and which require approval.

  

Applying to many companies (or users) at once

• The left panel lists your companies (in Permissions and Company Tools) or your engineers (in User Tools). Select any combination, use All, or search to narrow the list, a running count shows how many are selected.

• Every permission or tool shows a coverage count, how many of the selected items already have it. Expand it to jump-select just the ones that have it or just the ones missing it, then apply only to those.

  
  

• Apply pushes your choices to every selected company or user. Large rollouts run in the background.

• Applies are patches, not replacements, only what you toggled is written, so each company and engineer keeps its own distinct settings. Granting is idempotent: anything already in place is skipped, so re-running is always safe.

Enterprise Application permissions

Ekkie performs Microsoft 365 actions on each customer through its own Enterprise Application installed in that customer's Microsoft tenant, which must hold the right Microsoft permissions there. In the Permissions view you:

• Build the set of permissions to grant — type to search and pick a suggested match, use the permission picker, or click one from the coverage table. Each queued permission shows how many selected companies already have it.

• Load Permissions scans the selected companies and shows what each already holds. Check my permissions probes, per company, whether you have the admin rights to change that tenant — shown as a status: Allowed, No permission (you lack the admin role there), Not consented (Ekkie was never set up in that tenant), Missing permissions, or Tenant not found.

• Apply asks for confirmation (it writes directly into each customer's Microsoft tenant), then grants across the selected tenants; companies that share one Microsoft tenant are handled once. The results group anything needing attention by cause, each with a one-line fix — correct the tenant ID, open an admin-consent link, or ask a tenant admin for access.

• Opening a single company shows every permission Ekkie currently holds there (each tagged with the tools that use it), where you can grant or revoke individual permissions.

Good to know: this grants permissions to an app that is already admin-consented in the tenant — it cannot create that first-time setup. Where Ekkie was never consented, open the provided consent link (a tenant admin completes it) first. Changing permissions requires a directory admin role (for example Global Administrator or Application Administrator) in the customer tenant; failures are isolated per company, so fix the flagged ones and re-run.

Tool access

• Tools are listed by product category (Entra ID, Exchange Online, Defender, Intune, Teams, Autotask, Ekkie, Web Search), each collapsible with All / Read Only / None shortcuts.

• Each tool shows a Type badge — read (does not change the tenant) or write — an Enabled switch, an Approval switch, and its minimum required Microsoft permissions.

• The switches are coverage-aware across your selection (all, none, or some of the selected have it), and toggling one sets the target for every selected company or user at once.

• Turning on a tool that makes changes (a write tool) switches on its approval requirement by default. Approval can only be set on an enabled tool.

• Microsoft documentation-search tools are always available to Ekkie and don't appear in the list. Changes take effect for new conversations shortly after you apply them.

How company and user tool settings combine

Tool access is set in two places, per company and per engineer, and the two combine for each conversation:

• Available = both must agree. A tool can be used in a conversation only if it is enabled for both that company and that engineer. Enabling it for a person does not grant it in a company where it is off, and vice versa.

• Approval = either can require it. A tool requires approval in a conversation if either the company or the engineer marks it as requiring approval (in addition to the always-approval tools above). Approval only ever applies to tools that are actually available.

Good to know: because availability is the overlap of the two, a tool can look enabled in one view but still not work if the other view has it off, the combined result is not shown on this page. Managing User Tools requires the Users Management role. A company or engineer that has never been configured starts with nothing enabled;

💬 Chat without a ticket

You can now chat with Ekkie without attaching a support ticket. It's perfect for asking specific questions about a company’s microsoft tenant, quetions about microsoft practices in general (Ekkie has access to the whole documentation) or questions about how Ekkie itself works and what are the features it has.

📚 Ekkie becomes self-documenting

We've added a whole new library of documentation covering every corner of Ekkie and Ekkie now reads from it live. Ask it anything about Ekkie itself how a feature works, how to set something up, or the best way to handle a task and it answers from Ekkie's own up-to-date help docs, linking you straight to the relevant article. It's like having a product expert built into the chat, always ready to guide you to the best way to use Ekkie. Available now for customers on EkkieChat.

📋 Company-specific SOPs

You can now attach Standard Operating Procedures to any company. Add them directly or upload your existing text files (Word, PDF, or plain text), and Ekkie automatically follows them when resolving that company’s tickets.

🌐 Web search in ticket-free conversations

Inside those ticket-free conversations, Ekkie can now search the web to help answer your questions and look things up on the fly. (For now, web search is available only in ticket-free conversations.)

⚡ Faster conversations

We upgraded the AI engine under the hood that powers Ekkie's conversations. The result: conversations are now about 22% faster, so you spend less time waiting and more time resolving tickets. No action needed, you'll just notice things feel snappier.